TERMS AND CONDITIONS
Welcome to theoldestvillage.com. These terms and conditions (the “Conditions”) apply to www.theoldestvillage.com (the “Website”) which is operated by The Oldest Village Limited, a company registered in England and Wales with the registered number 10750012 and registered office at 40 Melbourne Road, Wimbledon, London, SW19 3BA.
For the purpose of these Conditions, “you” shall be the person accessing the Website and “we” or “us” refers to The Oldest Village Limited. By accessing the Website you agree to accept the Conditions. If you do not agree with the Conditions, you should not use or access the Website.
1. Conditions of sale
2. Shipping and delivery
3. Returns and exchanges
5. Legal Conditions of use
CONDITIONS OF SALE
The following terms and conditions will apply between you and The Oldest Village Limited, when you purchase a product/s (“Product/s”) from us. Please read these Conditions of Sale in conjunction with the Conditions of Use.
PRODUCT DESCRIPTION AND COLOUR
We have made every effort to display the colours of our Products as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you. All descriptions, photographs, specifications or illustrations contained on The Oldest Village’s website are issued or published for the sole purpose of giving an approximate idea of the product described on the website and will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.
All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Every effort has been made in order to ensure that all details, descriptions and prices of products are correct at the time when the relevant information was entered onto the system.
Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).
PRICING AND PAYMENT
Your contract for purchases made through theoldestvillage.com is with The Oldest Village Limited and you undertake that all Products ordered by you are for your own private and domestic use only and are not for resale. Prices displayed on our Website are in Pounds Sterling and unless otherwise indicated are inclusive of VAT. Prices quoted are exclusive of postage and packing which will be charged at the rates specified in the delivery section. Payments can be made using American Express, Delta, Mastercard, Solo, Switch Maestro, Visa and Visa Electron.
ACCEPTANCE OF YOUR ORDERS
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
We must receive payments of the full total price for the Products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order.
We reserve the right to refuse an order or cancel a contract. Non-acceptance of an order or cancellation of a contract may, for example, result from one of the following:
1) The Product ordered being temporarily or permanently out of stock.
2) Our inability to obtain authorization of payment.
3) The identification of an error within the Product information, including price or promotion.
If there are any problems with your order we shall contact you. If we do refuse an order or cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your debit/credit card as soon as possible but in any event within 7 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
If we accept an order from you for a Product which is then reduced in the sale before you receive it, please contact us. We will tell you whether or not the Product has been dispatched and the following provisions shall apply:
1) If the Product has not been dispatched, we will refund to you the difference between the price you paid and the then current sale price, subject to our right to cancel set out above.
2) If the Product has been dispatched, then when you receive the Product, you should return it in accordance with the returns policy below requesting a refund and then re-order the Product at the sale price.
SPECIAL OFFERS AND DISCOUNT CODES
Only one special offer/discount code or free delivery offer may be used per order unless stated otherwise and such codes are valid for one transaction only. Special offers/discount codes cannot be used in conjunction with any other discount, offer or voucher. Special offers/discount codes are not transferable and should not be distributed to the wider public; they should not be sold on auction sites for profit or reproduced on any website. No cash or any other alternative can be given. Special offers/discount codes apply to theoldestvillage.com only, unless otherwise stated. Special offers/discount codes exclude any charge for home delivery. We reserve the right to remove or amend conditions of special offers/discount codes as necessary; this does not affect your statutory rights as aconsumer. Special offers/discount codes for free delivery apply to the standard UK delivery service. If you are an international customer and have a special offers/discount codes for free delivery please e-mail email@example.com to redeem. Special offers/discount are not valid for purchases made from a The Oldest Village sale or archived sale items. Special offers/discount codes published in The Oldest Village brochure will be valid until the end of the season specified on the brochure, excluding ‘sale’ period.
SHIPPING AND DELIVERY
Most orders are dispatched within 24 hours – subject to payment and stock availability. If any products are out of stock, we will notify you as soon as possible by e-mail and/or phone call. Postage and packing charges are as follows:
1) UK – Delivery in the UK is charged at £6.00 per order plus £2.00 per item sent by DHL or Royal Mail.
2) Europe – Delivery to Europe is charged at £10.00 per order plus £2.00 per item sent by DHL.
3) Worldwide - Delivery to the rest of the world is charged at £20.00 per order plus £5.00 per item sent by DHL.
If your order is to be dispatched to a destination outside de European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. We have no control over such charges and cannot predict them.
All deliveries require a signature. If you are not available to receive the parcel DHL will offer you an alternative time slot. If delivery is attempted and a delivery card is left and you fail to claim the parcel from the local depot, we cannot refund you until the products have been returned to us. However, if you would still like the products delivered, we will re-dispatch the parcel once it has been returned to us, but there will be a charge for re-posting.
We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days from the date of dispatch. For international destinations we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deemed lost in transit by the delivery company.
MISSING OR DAMAGED PRODUCTS
Every item sold through theoldestvillage.com is thoroughly checked before it is sent to our customer. The Oldest Village products are made by Portuguese artisans and are all produced in opened spaces with natural, raw and sometimes recycled materials. Any change in colour and texture is part of its experience and uniqueness. However, if the product is severely damaged or items are missing from your order on receipt, we must be informed as soon as possible.
We always strive to provide the best service we can, but sometimes we can make mistakes. Please feel free to contact us on firstname.lastname@example.org and inform us of any damaged, faulty or missing products from your order.
If you report the problem to us under this Condition, our only obligation will be either o replace any Products that are damaged or defective; or to refund to you the amount paid by you for the Products in question one you have returned it and we have received the item.
We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products in question in accordance with these Conditions.
RETURNS AND EXCHANGE POLICY
If you wish to cancel/returns/exchange an order, you must notify us either by email at email@example.com or telephone us by quoting your name and order number. Please clearly explain why you would like to return your item(s) and if an item is faulty, please provide us with full details & images where necessary. Please return your item with your invoice and ensure that the item is posted back in appropriate packaging to ensure the items do not get damaged in transit. We strongly advise that you use a signed for postal service to return the item as we are not able to refund for any orders which get lost in the post and that you keep your proof of posting certificate until we confirm that we have received the item.
Once the item has been approved for return and refund, we will credit the original purchaser’s debit/credit cad for the sum paid minus postage costs. All refunds and exchanges for goods purchased via our website or by telephone must ONLY be made by post. Please send all returns to:
WEBSITE ORDER RETURNS
The Oldest Village Limited
40 Melbourne Road
All full priced products must be returned in new, unworn and unused condition with original garment tags still attached, within 10 working days after receipt. The Oldest Village will not accept returns of non-faulty products that have been worn, used and/or garment tags removed without the receipt attached to it. In such cases, the customer will be informed and the item(s) will be returned to the customer.
We are unable to offer a refund on unwanted goods purchased at discounted prices. However we are happy to exchange the item(s) for the same purchase value within 10 working days provided they are in perfect condition and represented by the original purchaser’s card for the sum paid within 10 working days of receipt of the item you wish to return.
If you would like an exchange for a different size or an alternative item, please supply your payment details on the returns form so we can process a new order for you and refund you for the returned item(s). this will ensure a faster exchange process and delivery in the next days by DHL. Postage costs will apply for exchanges.
INFORMATION ABOUT YOU AND HOW WE COLLECT AND USE YOUR PERSONAL DATA
We may collect and store personal information when you visit the Website, including but not limited to your name, e-mail, address, postal address, transactional information based on your activities on the Website and correspondence sent to us, other information from your interaction with the Website, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, IP address and standard web log information and additional information we ask you to submit to verify your identity.
We may also collect personal information about you in the following ways: any data which you provide when you purchase products from us; and any other data which you provide to us when you enquire about our activities, e-mail, telephone or write to us or otherwise provide us with personal information.
All the information we collect via our Website or through correspondence with you is used to operate and improve the service we offer you and to personalize our service. We are committed to only using your personal information for:
1) Planning and managing theoldestvillage.com business activities, including analysis of customers’ shopping habits, product and style preferences;
2) Technical administration of our website;
3) Research for The Oldest Village Limited purposes only;
4) Providing you with information about the services we offer;
5) Letting you know about offers and news from the oldestvillage.com;
6) Managing and fulfilling your order including verifying details of your payment method or credit card account.
During your registration process you are given the opportunity to select some of the ways in which we may use your details. See ‘your permission’ and ‘helping us to grow’ below to keep us updated with anything you specifically do not want to be informed about. There are only three circumstances where we may share some of your data with others:
To outside research companies whom we may ask to contact you directly for your opinions on our service.
If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
HOW WE PROTECT INFORMATION
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees, our partners and any sub-contractors who need the information to perform a specific job are granted access to personally identifiable information. All passwords are stored on our server scrambled (md5 hashed) and cannot be directly read by any employee or contracted person.
You may browse the Website without registering; however you must register as an online customer in order to buy items via our Website. When you register as an online customer, you agree that any information which you provide shall be true and accurate in all respects and you will notify us immediately of any changes to this information.
LEGAL CONDITIONS OF USE
While The Oldest Village Limited takes reasonable steps to ensure a reliable service, we do not guarantee that your use of this Website will be uninterrupted and/or error free,
We are not responsible for your use of other websites accessed via links from our Website. Such links are not controlled by us nor do we endorse them.
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions on or through it.
All rights, including copyright and database rights, contained in this website are owned by The Oldest Village Limited and/or our licensors. Except as permitted by law, you may not distribute, adapt, translate, modify, merge or make available our Website content to create a database (electronic otherwise). All other rights are reserved.
We reserve the right to:
modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
change to conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
“The Oldest Village” is a registered trade mark of The Oldest Village Limited.
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