RETURNS

 

In the event that you are not completely satisfied with your order we will be happy to offer you a full refund if the order is returned within 14 days.

Item(s) must be in a new and unworn condition with all packaging and garment tags still attached. We cannot accept any used items and any such items will be returned to the purchaser.

For all returns and exchanges please contact by sending an e-mail to sales@theoldestvillage.com. You can then complete the returns form ensuring the reason for return/exchange is filled in.

Should you wish to exchange your item, please indicate the product you would like to exchange it for. Exchanges are subject to availability.

If you are returning an order from outside of the EU please ensure the package is clearly marked with ‘BRITISH RETURNED GOODS’. Please not we are unable to refund any shipping, custom taxes or duties incurred.

 

REDELIVERIES

If you have not chosen an alternative delivery date or option before delivery is attempted, we shall automatically request your parcel be delivered on the next working day.

 

PLEASE SEND ALL RETURNS TO:

The Oldest Village Ltd.

40 Melbourne Road

London

SW19 3BA

UK