DELIVERY & RETURNS

 

DELIVERY OPTIONS

UK DELIVERY

·      UK EXPRESS DELIVERY £6.00 PER ORDER PLUS £2.00 PER ITEM

Delivery within 1-3 working days.

 

·      UK NEXT BUSINESS DAY DELIVERY £8.00 PER ORDER PLUS £2.00 PER ITEM

Next working day delivery within the UK if ordered before 2pm.

 

·      UK WEEKEND DELIVERY £10.00 PER ORDER PLUS £2.00 PER ITEM

Order by 2pm on Friday and have your parcel delivered on Saturday or Sunday. UK mainland only.

 

 

FURNITURE DELIVERY

·      UK MAINLAND ONLY £6.00 PER ORDER PLUS £2.00 PER ITEM

Delivery within 4 – 8 weeks.

 

EUROPEAN DELIVERY

·      EU EXPRESS DELIVERY £10.00 PER ORDER PLUS £2.00 PER ITEM

Orders placed at any time will be received within 2–5 working days.

 

USA DELIVERY

·      US EXPRESS DELIVERY £12.00 PER ORDER PLUS £5.00 PER ITEM

Orders placed at any time will be received within 4–7 working days.

 

REST OF WORLD DELIVERY

·      WORLDWIDE EXPRESS DELIVERY £20.00 PER ORDER PLUS £5.00 PER ITEM

Orders placed at any time will be reached in your country within 4–7 working days. Please note that our goods are shipped duties unpaid, which means the receiver of the goods will be liable to pay customs and duties taxes upon arrival. The Oldest Village also cannot guarantee the product will arrive to your address within the dates estimated above due to the circumstances of imports checks and regulation of each country. However, we do guarantee the item(s) will arrive to your country at the dates estimated by us. We are happy to access the status of delivery for you together with our logistic partner always when necessary. Please e-mail us on sales@theoldestvillage.com if you have any concerns on the status of your delivery.

 

 

FURNITURE DELIVERY

Furniture delivery only to UK mainland.

HOW WILL MY PARCEL BE DELIVERED

All our orders are shipped with DHL or Royal Mail. DHL and Royal Mail offers a wide variety of options. You are able and subjected to:

 

·      Receive a text or e-mail message on when your item(s) will be delivered.

·      Select an alternative day.

·      Collect the item(s) from your DHL local depot.

·      Opt for delivery to a nominated neighbour

·      Two delivery attempts

 

You will also be able to track the progress about the transit of your good by e-mailing us on sales@theoldestvillage.com.

 

SALES TAXES AND DUTIES

Orders shipped outside de EU may be subject to custom taxes and/or duties. This cost is the responsibility of the customer and is payable on receipt of good. Please check your local custom tax and duty costs as duties must be paid before the goods are released.

 

RETURNS

In the event that you are not completely satisfied with your order we will be happy to offer you a full refund if the order is returned within 10 days UK mainland and 14 days overseas.

Item(s) must be in a new and unworn condition with all packaging and garment tags still attached. We cannot accept any used items and any such items will be returned to the purchaser.

For all returns and exchanges please contact by sending an e-mail to sales@theoldestvillage.com. You can then complete the returns form ensuring the reason for return/exchange is filled in.

Should you wish to exchange your item, please indicate the product you would like to exchange it for. Exchanges are subject to availability.

If you are returning an order from outside of the EU please ensure the package is clearly marked with ‘BRITISH RETURNED GOODS’. Please not we are unable to refund any shipping, custom taxes or duties incurred.

 

REDELIVERIES

If you have not chosen an alternative delivery date or option before delivery is attempted, we shall automatically request your parcel be delivered on the next working day.

 

PLEASE SEND ALL RETURNS TO:

The Oldest Village Ltd.

40 Melbourne Road

London

SW19 3BA

UK